Welcome back, David

Here's a look at your support activity with Melillo.

Open Incidents

currently unresolved

Change Requests

pending or scheduled

Total Tickets

created in the last 6 months

Synced from Autotask · read-only

Ticket #	Title	Status	Date Created	Priority
TCK-10482	Email exchange connector down	In Progress	Jul 24, 2026	Critical
TCK-10465	Add new user — Marketing dept	New	Jul 22, 2026	Medium
TCK-10441	VPN client not connecting	Resolved	Jul 18, 2026	High
TCK-10430	Firewall rule change request	In Progress	Jul 15, 2026	Medium
TCK-10402	Printer offline — Plant Floor A	Closed	Jul 10, 2026	Low

Synced from NetSuite

Your Sales Rep

Dean Amato

Sales Representative

☎ 111-111-1111

Latest from your Melillo team

JUL 25

Planned firmware upgrade for network gear. 10 PM–2 AM CT, no downtime expected.

JUL 21

Ticket stats now reflect near real-time activity pulled directly from Autotask.

JUL 14

Your quarterly account review is ready. Reach out to your CSM to schedule a walkthrough.